FAQs

How does it work?

  • Browse hundreds of restaurant-quality products across categories like produce, meat, snacks, and so much more.
  • Fill up your cart, choose your free sample, place your order. Samples will be delivered with orders while supplies last.
  • Choose your pick-up or delivery day.
  • Your order is packed with care and delivered straight to your doorstep.

 

Where do you deliver?

We service residences in Duluth, Superior, Cloquet, and the surrounding areas. Click here to view a map of our delivery area.

 

I want to place an order, but I live outside the delivery area.

We also offer free, contact-free pick up at our Cloquet facility.

Hours
Monday – Thursday: 9:00 AM – 6:30 PM
Friday: 9:00 AM – 4:00 PM

Address
Upper Lakes Foods
801 Industry Ave.
Cloquet, MN 55720

Instructions for pick up will be in your confirmation email.

 

Will my food keep fresh during delivery?

Our handling practices means your food stays in excellent condition from us to you.

 

Where does my food come from?

We source our products from local and national suppliers to ensure the highest quality at affordable prices. 

 

When will my order arrive?

Delivery days will be selected during the ordering process and delivered between 12PM and 4PM on the selected day. At this time, we cannot guarantee a specific delivery time. You will receive a communication after your product has been delivered.

 

Is there a delivery fee?

There is no delivery fee. 

 

How do I return an item?

All sales are final. We do not accept returns due to food safety restrictions. Please check all pack sizes and quantities prior to submitting your orders. All prices are subject to change without notice.

 

How do I report a problem with my order?

Please email support@myulf.com and include your order number and a description of the issue.

 

What if I'm not home to receive my order?

Your order will be dropped at your delivery location and a text message will be sent when order is delivered.

 

What if an item I want is out of stock?

We will replenish inventory as soon as possible. Please check back often for updates.

 

What if I have a problem with a future order date?

Please email support@myulf.com and include your order number and a description of the issue.

 

What is your cancellation policy?

We cannot accept cancellations on the day of the order. You may cancel your order prior to your scheduled delivery day.

 

What if I believe there is an incorrect charge?

Please email support@myulf.com and include your order number and a description of the issue.

 

How do I make an adjustment to an order that is already placed?

Please email support@myulf.com and include your order number and a description of the issue.

 

Delivery Policy

  • All sales are final. We do not accept returns due to food safety regulations.
  • Delivery days will be selected through the ordering process and delivered between 12PM and 4PM. At this time, we cannot guarantee a specific delivery time.  A text message will be sent confirming delivery.
  • Delivery location must be a valid address. No P.O. Boxes are accepted.
  • For the safety of our drivers and customers, all deliveries will be a contactless delivery.
  • The customer must verify the delivery address is correct and understand that the delivery will be made as a contactless delivery. Once delivered to your location, My ULF cannot take responsibility in the event that the product is damaged.